Support & Helpdesk
Customer Service
Customer service is operations, not an afterthought. We build helpdesk systems that scale — combining automation and AI to handle volume without hiring.
Helpdesk Setup & Integration
Full helpdesk implementation — Shopify integration, ticket routing, tags, views, and team structure. Configured for your workflows from day one.
Macros & Templates
Pre-built response templates for common scenarios — order status, returns, shipping issues, product questions. Consistent quality at speed.
Automation Rules
Auto-tag, auto-assign, auto-respond. We build rule engines that handle 30-50% of tickets without human intervention.
Self-Service & Help Centre
FAQ pages, order tracking portals, and return request flows that deflect tickets before they're created.
AI-Assisted Responses
AI agents that draft responses, pull order data, and suggest actions — your team reviews and sends. Faster resolution, fewer errors.
Phone & Voice Integration
Cloud phone systems integrated with your helpdesk and CRM. Call logging, IVR routing, and analytics. Professional phone support without a call centre.
Reporting & SLA Tracking
Response time, resolution time, CSAT, ticket volume by category. Dashboards that show where your support operation is winning and bleeding.
Support that scales without headcount
Most ecommerce brands hit a wall: ticket volume grows linearly with orders, so you keep hiring. We break that curve with automation, self-service, and AI-assisted workflows.
We've managed customer service operations handling thousands of tickets per month. We know which automations actually save time and which ones just annoy customers. The difference matters.
We'll select the right platform for your setup, implement it properly, train your team, and optimise it continuously.
Ready to get started?
Tell us what you need. We'll tell you exactly how we'd approach it.
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